No access to Birdiesync contacts on Android

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shake82
Posts: 3
Joined: Sat Feb 06, 2010 6:52 pm

No access to Birdiesync contacts on Android

Post by shake82 » Tue Aug 16, 2011 9:03 am

Hi,

I use Birdiesync (2.3.4.1) on my Xperia arc (Build-No. 4.0.A.2.368). When I synchronize my contacts with Birdiesync, they are all on the device, but I can not open them. Everytime I try there is the following error:

"Die Anwendung Grenzenlos-Ansicht (Prozess com.sonyericsson.infiniteview) wurde unerwartet beendet. Versuchen Sie es erneut."
Perhaps in english it would be:
"The application Infinite-View (com.sonyericsson.infiniteview) was terminated unexpectedly. Try again."

Contacts I create directly on the device do not cause this error! What can I do? Or anyone else for me?

Thanks!

Birdy
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Posts: 3024
Joined: Tue Apr 18, 2006 11:43 am
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Re: No access to Birdiesync contacts on Android

Post by Birdy » Mon Aug 22, 2011 6:11 am

Hello shake82,

This may be a specific problem with your Xperia.
Right after you get this error, could you send your logs to support(at)birdiesync.com ?
First, transfer the mobile device log to the desktop with "Help/Transfer mobile device log" while your mobile is connected (this is important since I would need Android log to try to analyze the problem).
Then build the log archive BirdieSyncLog.zip with BirdieSync menu "Help/Archive logs..." and send it to support.
Thanks.
Birdy

ChefChaudart
Posts: 30
Joined: Tue Oct 02, 2007 4:16 pm
Location: Belgium

Re: No access to Birdiesync contacts on Android

Post by ChefChaudart » Tue Sep 13, 2011 1:22 pm

I got the same issue on my ARC 8)

Any news on that ? I have found that, but I´m blocked cause I do not find Contact Storage.


Cheers.

Birdy
Site Admin
Posts: 3024
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: No access to Birdiesync contacts on Android

Post by Birdy » Wed Sep 14, 2011 7:21 am

Hello ChefChaudart,
Any news on that ?
Unless I miss it, it doesn't seem logs were received to analyze the problem.

Could you connect your mobile device to BirdieSync ?
Then make your contact application crash. Could you then transfer the mobile device log (BirdieSync menu Help/Transfer mobile device log), then generate the log archive (Help/Archive logs) and send it to support(at)birdiesync.com.
Thanks.
Birdy

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