Sync Problem after Thunderbird Update 2.0.0.4

If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
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MaPa
Posts: 3
Joined: Tue Dec 19, 2006 2:32 pm
Location: GERMANY

Sync Problem after Thunderbird Update 2.0.0.4

Post by MaPa » Sun Jun 17, 2007 8:38 pm

Hi,

I have sync problems after the Thunderbird update to version 2.0.0.4
My contacts and calender data on the phone are deleted and I can´t sync again.

I got no error message, the mobile device center show syncing ok, but they do nothing. Before update, Thunderbird show me a notify that the syncronisation starts and ends.

I have deinstall/reinstall the Birdiesync and Thunderbird, but it doesn't help!

I have Vista and Windows Mobile 6 Device (XDA Orbit).

Can you help me?

THX
Marcus

Birdy
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Posts: 3018
Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Mon Jun 18, 2007 5:31 pm

Hello Marcus,

I will need some log files to investigate your problem.
Could you send me them as described in this thread ?
Thanks.
Birdy

MaPa
Posts: 3
Joined: Tue Dec 19, 2006 2:32 pm
Location: GERMANY

Post by MaPa » Tue Jun 19, 2007 5:15 am

LOGFILES FROM MOBILE PHONE

Install.log:
Local 18/06/2007 22:18:57::0000 Installation successful


BirdieWatcher.log
Local 18/06/2007 22:18:57::0000 BirdieSync: version 1.5.4.3
Local 18/06/2007 22:18:57::0000 Operating system: PocketPC, version 5.2
Local 18/06/2007 22:18:58::0000 BirdieWatcher is running

DeviceProvider.log:
Local 18/06/2007 22:21:33::0000 BirdieSync: version 1.5.4.3
Local 18/06/2007 22:21:33::0000 Operating system: PocketPC, version 5.2
Local 18/06/2007 22:21:33::0000 ERROR: Error while opening file for reading: \Programme\BirdieSync\Preferences.xml (GetLastError = 2)
Local 18/06/2007 22:21:33::0000 ERROR: Impossible to load archive file (GetLastError = 0)
Local 18/06/2007 22:21:33::0000 ERROR: Impossible to load preference file (GetLastError = 0)
Local 18/06/2007 22:21:33::0000 ERROR: Impossible to load preference file => Cannot initialize (GetLastError = 0)
Local 18/06/2007 22:21:33::0000 ERROR: Error while opening file for reading: \Programme\BirdieSync\Preferences.xml (GetLastError = 2)
Local 18/06/2007 22:21:33::0000 ERROR: Impossible to load archive file (GetLastError = 0)
Local 18/06/2007 22:21:33::0000 ERROR: Impossible to load preference file (GetLastError = 0)
Local 18/06/2007 22:21:34::0000 ERROR: Impossible to load preference file => Cannot initialize (GetLastError = 0)
Local 18/06/2007 22:21:34::0000 ERROR: Error while opening file for reading: \Programme\BirdieSync\Preferences.xml (GetLastError = 2)
Local 18/06/2007 22:21:34::0000 ERROR: Impossible to load archive file (GetLastError = 0)
Local 18/06/2007 22:21:34::0000 ERROR: Impossible to load preference file (GetLastError = 0)
Local 18/06/2007 22:21:34::0000 ERROR: Impossible to load preference file => Cannot initialize (GetLastError = 0)
Local 18/06/2007 22:21:34::0000 ERROR: Error while opening file for reading: \Programme\BirdieSync\Preferences.xml (GetLastError = 2)
Local 18/06/2007 22:21:34::0000 ERROR: Impossible to load archive file (GetLastError = 0)
Local 18/06/2007 22:21:34::0000 ERROR: Impossible to load preference file (GetLastError = 0)
Local 18/06/2007 22:21:34::0000 ERROR: Impossible to load preference file => Cannot initialize (GetLastError = 0)
Last edited by MaPa on Tue Jun 19, 2007 5:34 pm, edited 1 time in total.

MaPa
Posts: 3
Joined: Tue Dec 19, 2006 2:32 pm
Location: GERMANY

Post by MaPa » Tue Jun 19, 2007 5:32 pm

Logfile from PC:

Transfer.log:
Local 18/06/2007 22:18:39::0750 Connected with device
Local 18/06/2007 22:18:39::0973 ERROR: Impossible to open device ActiveSync contact key (result = 0x2) (GetLastError = 0)
Local 18/06/2007 22:18:40::0230 ERROR: Cannot get installation directory (GetLastError = 0)
Local 18/06/2007 22:18:40::0536 ERROR: Could not transfer preference file (GetLastError = 0)

Install.log:
Local 18/06/2007 22:18:29::0936 ERROR: Error while opening file for reading: C:\Program Files\BirdieSync/Preferences.xml (GetLastError = 0)
Local 18/06/2007 22:18:30::0069 ERROR: Impossible to load archive file (GetLastError = 0)

DesktopProvider.log:

Local 18/06/2007 22:20:53::0805 BirdieSync: version 1.5.4.3
Local 18/06/2007 22:20:53::0855 Operating system: id 2, version 6.0, SP 0.0

Preference.xml:
<object class = "Preference"><addressBookIdList class = "list" numberOfItems = "1"><item class = "FolderId" itemNumber = "0"><id><![CDATA[pab]]></id><name><![CDATA[Persönliches Adressbuch]]></name></item></addressBookIdList><defaultAddressBookId><![CDATA[pab]]></defaultAddressBookId><isAddressBookLinkedToCategory><![CDATA[0]]></isAddressBookLinkedToCategory><isUnmatchedAddressBookCategoryExcluded><![CDATA[0]]></isUnmatchedAddressBookCategoryExcluded><isAddressBookDisplayNameFilled><![CDATA[1]]></isAddressBookDisplayNameFilled><calendarIdList class = "list" numberOfItems = "1"><item class = "FolderId" itemNumber = "0"><id><![CDATA[moz-profile-calendar://]]></id><name><![CDATA[Privat]]></name></item></calendarIdList><defaultCalendarId><![CDATA[moz-profile-calendar://]]></defaultCalendarId><isCalendarLinkedToCategory><![CDATA[0]]></isCalendarLinkedToCategory><isUnmatchedCalendarCategoryExcluded><![CDATA[0]]></isUnmatchedCalendarCategoryExcluded><mailFolderIdList class = "list" numberOfItems = "1"><item class = "FolderId" itemNumber = "0"><id><![CDATA[mailbox://nobody@Local%20Folders/Inbox]]></id><name><![CDATA[]]></name></item></mailFolderIdList><calendarPastPeriodNumber><![CDATA[-1]]></calendarPastPeriodNumber><calendarPastPeriodUnit><![CDATA[-1]]></calendarPastPeriodUnit><calendarApplication><![CDATA[3]]></calendarApplication><applicationPath><![CDATA[C:\Program Files\Mozilla Thunderbird\]]></applicationPath><isPortable><![CDATA[0]]></isPortable><profile><![CDATA[C:\Users\MaPa\AppData\Roaming\Thunderbird\Profiles\a59rajod.default]]></profile><storageId><![CDATA[]]></storageId><sunbirdApplicationPath><![CDATA[]]></sunbirdApplicationPath><isSunbirdPortable><![CDATA[0]]></isSunbirdPortable><sunbirdProfile><![CDATA[]]></sunbirdProfile><sunbirdStorageId><![CDATA[]]></sunbirdStorageId><frequencyNumber><![CDATA[-1]]></frequencyNumber><frequencyUnit><![CDATA[-1]]></frequencyUnit><mailBodyMaximumSize><![CDATA[25]]></mailBodyMaximumSize><isMailAttachmentSynchronized><![CDATA[1]]></isMailAttachmentSynchronized><mailAttachmentMaximumSize><![CDATA[25]]></mailAttachmentMaximumSize><mailPastPeriodNumber><![CDATA[-1]]></mailPastPeriodNumber><mailPastPeriodUnit><![CDATA[-1]]></mailPastPeriodUnit><synchronizationStartAlert><![CDATA[1]]></synchronizationStartAlert><synchronizationEndAlert><![CDATA[1]]></synchronizationEndAlert></object>

BirdieSyncInstall.log:

Local 18/06/2007 22:18:25::0675 Unsigned CABS policy = 16
Local 18/06/2007 22:18:25::0722 Unsigned application policy = 1
Local 18/06/2007 22:18:25::0765 Unsigned prompt policy = 0
Local 18/06/2007 22:18:25::0808 Privileged application policy = 1

Birdy
Site Admin
Posts: 3018
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Post by Birdy » Wed Jun 20, 2007 6:11 pm

Hello,

There is very likely a problem of installation on the mobile. Could you install last version of BirdieSync and check that it is properly installed on the mobile ?
Then disconnect and reconnect your mobile to launch the synchronization.
Birdy

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